Thursday, May 10, 2012

True RIT, here's where we are in 2012


Remember fans, we're talking about four boxes of powder dye here and as far as I know, the international airmail system still works, as does my credit card. I'm sorry, but what is stopping this American consumer giant from putting four little boxes of tangerine, evening blue, royal blue and purple powder dye into the, uh, outbox for simple mailing? Don't you love it that RIT thinks it needs another website like Amazon to use the US mail system? I can give them some top secret info on the distributor possibilities for Switzerland. My mailman is pretty reliable.
If this is the future of the American economy, I despair. Calcification, provincialism and rigidity. No wonder Amazon is sweeping the floor with these old companies.

From: inkstain [mailto:inkstain@bluewin.ch]
Sent: Thursday, May 10, 2012 10:10 AM
To: PhoenixBrands
Subject: Re: trying to order Rit Dye from Switzerland, your order form doesn't work

Dear Phoenix Brands,

Since you gave me no assistance in finding a local distributor for my purchase of four boxes of RIT powder dye,
nor were you interested in recommending any means of purchasing your products,
I have given your company an unfavorable review on my website:

http://chanelno6.blogspot.com/

Companies that do not serve a global market and customers don't deserve to survive.

From the global giant:
We apologize we were unable to provide you with any assistance in finding the products in your area. Unfortunately, we do not have any distributor information for Switzerland. We are also unaware of any other websites (ebay.comamazon.com) who would ship to Switzerland.  We appreciate your comments and have forwarded them to our web team.


Thank you for contacting us.

Sincerely,
Phoenix Brands





3 comments:

  1. Unfortunately US is big enough a consumer market that companies there aren't forced to look internationally to stay afloat. Some won't even take order that's shipping to the US but paid for with a non-US credit card, even though if you're in the US you'd have no problem buying from their stores with a foreign credit card. I've had to go via Amazon to buy online from some US stores.

    Ebay is another good place to look: http://www.ebay.co.uk/sch/i.html?_nkw=rit+dye

    Lainesworld in the UK now stocks Rit Dye as well: http://www.lainesworld.co.uk/L/RITDYEPOWDER.html

    You may also want to check out Dharma Trading - a US site that does ship internationally. They don't have Rit Dye, but seem to have a wide range of other dyes. http://www.dharmatrading.com/html/eng/4836272-AA.shtml

    ReplyDelete
  2. Try Dylon.
    K2r Produkte AG
    Haggenstrasse 45
    9014 St.Gallen
    00 41 71 274 18 00
    ruth.schoenenberger@iromedica.ch
    www.k2r.ch

    Contact details for Swiss suppliers. Hope you find something that works.

    ReplyDelete
  3. Hello, I just stumbled across this from Catherine Daze's blog. Do you still need this? I live in the States and could ship to you (will trade for unwanted patterns and/or fabric!)

    You can email me at thwarted3@yahoo.com. I'll be away for the next week, but will check in when I get back. Cheers!

    ReplyDelete